Frequently Asked Questions
Everything you need to know about finding your Dream Dress.
How far in advance should I order my wedding gown?
We recommend ordering your gown at least 6 to 9 months before your wedding date. This allows ample time for production, shipping, and any minor local alterations you may require.
Do you offer custom sizing for your dresses?
Yes, we offer both standard sizing and a 'made-to-order' service where your gown is handcrafted to your specific body measurements to ensure the best possible fit.
What is your return policy for bridal gowns?
Due to the delicate, made-to-order nature of our gowns, we do not offer returns for change of mind. However, our online stylists are available to assist with detailed sizing advice before you purchase.
How should I care for my lace gown after the wedding?
We recommend professional dry cleaning only. Store your gown in its original Grace Loves Lace garment bag in a cool, dry place away from direct sunlight to preserve the delicate fibers.
Do you ship internationally?
Yes, we ship worldwide via DHL Express. Shipping times vary by location but typically take 3-7 business days once your gown has been dispatched from our Australian studio.
Can I book a virtual appointment if I cannot visit a showroom?
Absolutely. We offer complimentary virtual consultations with our expert stylists who can walk you through our collections, fabrications, and measurement process via video call.