Returns & Exchanges
At Grace Loves Lace, we want you to feel confident and beautiful in your choice; therefore, we offer a dedicated return process for our boutique samples and ready-to-wear collections. Please note that due to the artisanal nature of our made-to-order gowns, all custom orders are final sale once production has commenced.
Initiate Your Request
Visit our online returns portal within 7 days of receiving your order to submit a request for a return or exchange.
Await Approval
Our dedicated stylist team will review your request to ensure the items are in original condition, unworn, and with all tags attached.
Secure Packaging
Carefully pack your items in the original Grace Loves Lace garment bag and box to prevent any damage during transit.
Ship and Track
Affix the provided shipping label and drop your package at the designated courier location, keeping your tracking number for reference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing